---
sourceDocument: Xanadu Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Configure general moderation settings

# Configure general moderation settings {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Configure when to moderate content for users and user groups.

## Before you begin

Role required: sn_communities.admin, or sn_communities.moderation_admin

## Procedure

1. Navigate to AllCommunityModerationModeration Settings.
2. On the form, fill in the fields.  
   {#configure-general-settings-moderation__table_cpy_snr_zz__entry__2}

   | Field | Description |
   |-|-|
   | Users Never Moderated | Content is never moderated for these users. |
   | Users Always Moderated | Content is always moderated for these users. |
   | User Groups Never Moderated | Content is never moderated for these user groups. |
   | User Groups Always Moderated | Content is always moderated for these user groups. |
   | Hide content if user violates settings | Check box to hide content written by a user until a moderator approves it. |
   [Table 1. Moderation Settings form]

   {#configure-general-settings-moderation__table_cpy_snr_zz}
3. Click Update.
{#configure-general-settings-moderation__steps_wdr_sg3_d1b}

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