---
sourceDocument: Xanadu Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Associate an account with consumers

# Associate an account with consumers {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Enable customer service managers to identify the end consumers who are using products or services and keep track of customer information.

## Before you begin

Role required: sn_customerservice_manager

## Procedure

1. Navigate to AllCustomer ServiceAccounts.
2. Select an account.
3. Click the Consumers related list.
4. Click New to add an existing or new consumer.  
   {#t_AssociateConsumersToAccounts__table_xhq_4cl_gqb__entry__2}

   | Option | Procedure |
   |-|-|
   | Add an existing consumer | 1. In the Consumer field, click the Lookup using list icon (![Lookup using list icon.]()). 2. Select a consumer from the list. {#t_AssociateConsumersToAccounts__ol_abw_qcl_gqb} |
   | Add a new consumer | 1. In the Consumer field, click the Lookup using list icon (![Lookup using list icon.]()). 2. Click New. 3. On the Consumer form, fill in the fields. 4. Click Submit. {#t_AssociateConsumersToAccounts__ul_u4k_scl_gqb} |
   [Table 1. Options and procedure]

   {#t_AssociateConsumersToAccounts__table_xhq_4cl_gqb}
5. Click Submit.
{#t_AssociateConsumersToAccounts__task03-se}

## Result

The selected consumer is associated with the account.

*[\>]: and then