---
sourceDocument: Xanadu Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Configure a community

# Configure a community {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

You can configure various aspects of Communities based on the specific
requirements of your organization.

## Before you begin

Role required: sn_communities.admin or sn_communities.forum_admin

## About this task

Access the Community menus and use the modules to configure your community.

## Procedure

1. Navigate to Community and choose the menu and module you require.
2. Configure one or more of the following aspects for your community.
{#configure-communities__steps_jvc_wdn_vz}
* **[Community content types](https://servicenow-prod.fluidtopics.net/Q9oHZxMhZVL34G2WoSczBA)**   
  There are seven supported content types: Answer, Blog, Comment, Document, Event, Question, and Video.
* **[Community feedback types](https://servicenow-prod.fluidtopics.net/nSHA8OoqJ604rwtWx0Wqwg)**   
  There are two supported feedback types: Upvote and Helpful.
* **[Community access types](https://servicenow-prod.fluidtopics.net/UFAqQpIzCnLmMt1q3iF4cQ)**   
  Access types are used to control access to a forum or a content type.
* **[Configure video sources for a community](https://servicenow-prod.fluidtopics.net/1sh0Q0i_xXEOYJNmT9jg1Q)**   
  Configure additional sources that can be used for uploading a video to the community.
* **[Configure community forums](https://servicenow-prod.fluidtopics.net/7eTjtLzgqlgnW7nvGASb0g)**   
  A forum is a place for users to share content, exchange notes, ask and answer questions, and so on. Before community users can contribute content, configure a forum with content types and permissions, and create and add topics to one or more forums.
* **[Forum and user permissions management](https://servicenow-prod.fluidtopics.net/c0LhctuMP_6D1hUzAbnYQg)**   
  Community and forum administrators can give users and groups of users different levels of access to forums and forum content.
* **[Configure the community profile](https://servicenow-prod.fluidtopics.net/VWUNZfEK~dF2LtsvDWryUw)**   
  Set up the community profile by configuring profile fields and deciding which fields to display in the personal information section of the community profile.
* **[Enable users to self-register to a community](https://servicenow-prod.fluidtopics.net/GqOs3ObOjuYlJH39YG53Fw)**   
  Once users have accessed public forums and decided they want to join the community, they can self-register to the community. External user registration provides a way of validating users and requires them to accept the community Terms and Conditions.
* **[Create community Terms and Conditions](https://servicenow-prod.fluidtopics.net/7s9E354LqXc_2LAYnrGVBA)**   
  Community members must follow the community rules of conduct. Create community Terms and Conditions and them share to build a successful community. Every community user must review and accept the Terms and Conditions before contributing to a community.
* **[Community Service Portal](https://servicenow-prod.fluidtopics.net/WLPXq~BqTUGFL1hpUPI28w)**   
  The Community Service Portal is a web interface that is based on the ServiceNow Service Portal application.
* **[Platform Analytics Solutions for Communities](https://servicenow-prod.fluidtopics.net/DQzZO3QYD_1bH4X~wUwAgQ)**   
  This Platform Analytics Solution contains preconfigured dashboards. These dashboards contain actionable data visualizations that help you improve your business processes and practices.
* **[Migrate Social Q\&A data to Communities](https://servicenow-prod.fluidtopics.net/anA6Y2q~bpnF~aTfI~Ablg)**   
  If you want to migrate existing Social Q\&A content to Communities, you can use a script to migrate the data.
* **[View community logs](https://servicenow-prod.fluidtopics.net/zMOb086geJlN6AY0zVT3Rg)**   
  Community logs display information about who has viewed or searched for content in a community. The list view displays all log entries, unless filtered.
* **[View community feedback and bookmarks tables](https://servicenow-prod.fluidtopics.net/03hmB4tHDByqGJeOhgJeMA)**   
  View feedback and bookmarks tables to view which community content was given feedback or was bookmarked.
* **[Create a case from a discussion](https://servicenow-prod.fluidtopics.net/i3gaLOM8bDnf8kcZjzJaqg)**   
  In order to engage your internal experts to reply to discussion threads, you can create cases directly from community questions.
* **[Enable knowledge harvesting](https://servicenow-prod.fluidtopics.net/f8Kcqsm86lbET_jQkytncg)**   
  Configure knowledge harvesting from a community to convert unstructured conversations to structured knowledge articles and make the information more accessible.