Configure actionable case flows

  • Release version: Xanadu
  • Updated August 1, 2024
  • 1 minute to read

    • The Case Action Status plugin provides several actionable case flows that create and resolve blocking tasks for different case-related actions.

    Before you begin

    Role required: admin

    About this task

    These case flows are enabled by default. If you do not want to create blocking tasks for a specific action, disable the associated flow.
    Note:
    The Case Action Status plugin provides case flows that create and resolve blocking tasks for problems associated with cases. To get complete functionality, you must also activate the Customer Service with Service Management plugin (com.sn_cs_sm). For more information, see Integrate with Service Management.

    Procedure

    1. Navigate to All > Customer Service > Administration > Actionable Case Flows.
    2. Review the list of case flows.
    3. Set the Active field to false for the desired case flows.