---
sourceDocument: Xanadu Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Configure actionable case flows

# Configure actionable case flows {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

The Case Action Status plugin provides several actionable case flows that create and resolve blocking tasks for different case-related actions.

## Before you begin

Role required: admin

## About this task

These case flows are enabled by default. If you do not want to create blocking tasks for a specific action, disable the associated flow.  
Note:  
The Case Action Status plugin provides case flows that create and resolve blocking tasks for problems associated with cases. To get complete functionality, you must also activate the Customer Service with Service Management plugin (com.sn_cs_sm). For more information, see [Integrate with Service Management](https://servicenow-prod.fluidtopics.net/Zj7Cwj0mwq5GvxfqWr47sg "Use the Guided Setup to integrate Customer Service Management with the Request, Incident, Problem, and Change Management applications.").

## Procedure

1. Navigate to AllCustomer ServiceAdministrationActionable Case Flows.
2. Review the list of case flows.
3. Set the Active field to false for the desired case flows.
{#configure-case-action-status-flows__steps_vb4_sfz_pgb}
**Related reference**   

* [Actionable case flows](https://servicenow-prod.fluidtopics.net/KtGp4u3iYWMuiU56ha4H7A "Actionable case flows contain predefined user actions that automatically create and resolve blocking tasks for customer service cases.")

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