---
sourceDocument: Xanadu Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Add consumers to a household

# Add consumers to a household {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Add consumers as members of a household.

## Before you begin

Role required: sn_customerservice_manager, admin

## About this task

You can add existing consumers from the Consumer table to a household.

* A household can have multiple consumers.
* A consumer can belong to multiple households. One household can be designated as the primary household for that consumer.
{#add-consumer-to-household__ul_ajh_ddp_fmb}

Household member records are added to the Household Member table. When a consumer is
added to a household, the consumer is assigned a unique household member number that
begins with the prefix HM.  
The Household form includes the following related lists for household members:

* Current Members: consumers that belong to the household as of the current date.
* All Members: current members and past members. The customer service manager or admin can indicate that a consumer no longer belongs to the household by adding a date to the End Date field. A consumer that has left a household can be added back to that household.
{#add-consumer-to-household__ul_tfs_4y4_fmb}

## Procedure

1. Navigate to AllCustomer ServiceCustomerHouseholds.
2. Select a household.
3. In the Current Members related list, click New.
4. Add a user from the Consumer table in the Consumer field.  
   The Household field is automatically updated with the household selected in step 2.
5. **Optional:** If desired, add the date that the consumer was added to the household in the Start Date field  
   The End Date field can be added if the consumer is removed from the household.
6. Click Submit.  
   The consumer is added to the Current Members related list.  
   On the Consumer form for this consumer, the household is added to the following related lists:
   * Current Households
   * All Households

   {#add-consumer-to-household__ul_bwc_1m4_fmb}  
   Note:  
   You may need to configure the Consumer form to display these related lists. For more information, see [Configure Service Model Foundation](https://servicenow-prod.fluidtopics.net/bzQw_jueiWYqrsVpWcbLxA "Configure the Service Model Foundation feature to enable a foundational data model framework. You can use this framework to create structured and flexible data models that represent your business needs.").

*[\>]: and then