---
sourceDocument: Xanadu Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Onboard Outsourced Service Provider agent

# Onboard Outsourced Service Provider agent {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

An OSP manager can onboard OSP agents to manage and fulfill cases.

## Before you begin

Role required: sn_csm_ocs.ext_manager

## Procedure

1. Navigate to AllOutsourced Customer ServiceOnboard Agent.
2. Fill in the fields on the Onboard Outsourced Service Provider agent or manager form, as appropriate.

   | Option | Description |
   | First Name | The first name of the agent. |
   | Last Name | The last name of the OSP agent. |
   | User ID | A unique ID for the OSP agent. |
   | Email | The OSP agent's email address. |
   | Mobile Phone | The OSP agent's mobile phone number. |
   | Business Phone | The OSP agent's business phone number. |
   | Assignment Group | Select the group to which you belong. |
   |-|-|

   {#onboard-osp-agent__choicetable_on5_hkc_hlb}
3. Click Submit.  
   Note:  
   Once onboarding is complete, a password reset email is sent to the agent's email address.
{#onboard-osp-agent__steps_ck1_r3c_hlb}

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