---
sourceDocument: Xanadu Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Getting started with Customer Service Management

# Getting started with Customer Service Management {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Activate the Customer Service plugin and plan your Customer Service Management implementation by installing additional plugins.
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| Task | Description |
|-|-|
| [Activate Customer Service Management](https://servicenow-prod.fluidtopics.net/gmhq3WiVb1yoIBMOCQX4Ag "You can activate the Customer Service plugin (com.sn_customerservice) if you have the admin role. This plugin includes demo data and activates related plugins if they are not already active.") | As an admin, activate the Customer Service plugin (com.sn_customerservice). This plugin includes demo data and activates related plugins. |
| [Plugins activated with Customer Service Management](https://servicenow-prod.fluidtopics.net/G0qoGUzIiLV0TuEemP~VCQ "The Customer Service plugin activates several related plugins if they are not already active.") | Refer the list of related CSM plugins that are activated after activating the Customer Service plugin. |
| [Additional plugins for Customer Service Management](https://servicenow-prod.fluidtopics.net/Yxh6DCya4ppkBwkrihxExg "After Customer Service Management is activated, you can activate additional plugins that provide demo data and enable various features.") | Refer the list of additional CSM plugins that you can activate after activating the Customer Service plugin. |
| [Customer Service properties](https://servicenow-prod.fluidtopics.net/cc9fB~1~lyTdftgW7QPgnA "Use system properties to customize the Customer Service Management application.") | Customize settings for several different features, including email communication, asset contact relationships, and the Consumer Service Portal. |
| [Configure foundation data](https://servicenow-prod.fluidtopics.net/LOyTZTcV9VWyhmSB6~OeUA "With Customer Service Management, you can import or create customer information including names, addresses, and phone numbers; account details; products and assets; and service contracts. You can also assign roles to users and create customer relationships.") | Import customer information including names, addresses, and phone numbers; accounts, contacts, consumers, users, groups, group members, product models and assets. Assign roles to groups or to individual users. Create service contracts and entitlements. Create customer relationships, asset relationships, and account teams. |
[Table 1. Activating plugins and foundation data]

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