---
sourceDocument: Xanadu Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Create entitlements for a household

# Create entitlements for a household {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Create entitlements for a household so that all household members are covered
under the same terms and conditions.

## Before you begin

Role required: sn_customerservice_manager, admin

## About this task

System administrators and customer service managers can create
entitlements for a household. These entitlements apply to the
current members of that household.  
When a case is created for a household or a consumer, the Entitlement field on the Case form lists the available entitlements:{#create-household-entitlements__table_fjl_qwl_hmb__entry__2}

| If these fields are filled in | The Entitlement field lists these entitlements |
|-|-|
| Household and Consumer | Entitlements for both the consumer and household. |
| Household | Entitlements for the household. |
| Consumer | Entitlements for the consumer |
[Table 1. Entitlements listed based on field types]

{#create-household-entitlements__table_fjl_qwl_hmb}

## Procedure

1. Navigate to AllCustomer ServiceContractsEntitlements.
2. Click New.
3. Select a household in the Household field.  
   When you select a household, the head of household is automatically added to the Consumer field.  
   Note:  
   You may need to configure the form layout and add the Household field.
4. **Optional:** If desired, select a different household member in the Consumer field.
5. Fill in the remaining fields on the Entitlement form.  
   For more information, see [Create
   entitlements for CSM entities](https://servicenow-prod.fluidtopics.net/KPM8f2II9fKvS_B~Jr3j2g "Create an entitlement for a Customer Service Management entity such as an account, a consumer, or a product.").
6. Click Submit.  
   The entitlement is added to the Entitlements related list on the Household form.

*[\>]: and then