---
sourceDocument: Xanadu Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Configure default field values for a service definition

# Configure default field values for a service definition {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Configure default values for fields in a service definition's target table. When a
record is created for this table, the system uses these values to auto populate record
fields.

## Before you begin

Role required: sn_csm_case_types.service_definition_manager, sn_csm_case_types.service_definition_admin, or admin

## About this task

The target table for a service definition is stored in the
Table field. The table selected in this field is the Case
table or a table that extends the Case table. When a record is created for the
target table, the system auto populates fields with the default values.

## Procedure

1. Navigate to AllCustomer ServiceAdministrationService Definitions.
2. Select a service definition.
3. In the Default table field values field, select a field and a value.  
   Each time you select a field, an additional selection option becomes available.
4. **Optional:** To remove a field, select the Delete button next to the field value.
5. When you are finished selecting fields and values, select Update.

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