---
sourceDocument: Xanadu Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Supporting information for Now Assist for Customer Service Management (CSM)

# Supporting information for Now Assist for Customer Service Management (CSM) {#ariaid-title1}

* Release version: Xanadu
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Get a quick overview of the important information that is related to the Now Assist for Customer Service Management (CSM) application.

## Supported versions {#now-assist-csm-supporting-info__section_uhv_5fg_qyb}

Now Assist for CSM is supported starting with Vancouver Patch 4.

## Supported user interfaces {#now-assist-csm-supporting-info__section_jps_4gs_dyb}

The Now Assist for CSM application includes the skills that are listed in the following table.{#now-assist-csm-supporting-info__table_odd_d2y_wyb__entry__2}

| Interface | Skill |
|-|-|
| CSM Configurable Workspace | * Chat summarization * Case summarization * Resolution notes generation * Knowledge article generation * Call summarization * Sidebar discussion * Chat recommendation * Email response * Sentiment analysis * Suggested steps generation {#now-assist-csm-supporting-info__ul_g42_g2y_wyb} |
| Core UI | * Case summarization * Resolution notes generation * Knowledge article generation * Sentiment analysis {#now-assist-csm-supporting-info__ul_yky_h2y_wyb} |
[Table 1. Now Assist for CSM supported interfaces]

{#now-assist-csm-supporting-info__table_odd_d2y_wyb}

## Languages supported {#now-assist-csm-supporting-info__section_t3b_zzv_zcc}

Now Assist for CSM supports the following languages across all skills:

* German
* French
* Japanese
* Dutch
* French Canadian
* Spanish
* Brazilian Portuguese
* Italian

{#now-assist-csm-supporting-info__ul_unf_g1w_zcc}For more info, see [Enable translation for Now Assist applications](https://www.servicenow.com/docs/access?context=enable-dynamic-translation-for-now-assist-applications&version=xanadu&pubname=xanadu-intelligent-experiences&ft:locale=en-US)

## Application information {#now-assist-csm-supporting-info__section_j5w_3dz_byb}

Activate the Now Assist for CSM store app (sn_csm_gen_ai) to use the chat and case summarization skills and to generate case resolution notes.  
This store app has the following dependencies:

* Customer Service (com.sn_customerservice)
* UXC Generative AI (sn_uxc_gen_ai)
{#now-assist-csm-supporting-info__ul_wpf_4dz_byb}  
Activate the applications in the following order:

1. Customer Service
2. UXC Generative AI
3. Now Assist for CSM
{#now-assist-csm-supporting-info__ol_jt3_xty_fzb}

For more information, see [Configure Now Assist for Customer Service Management (CSM)](https://servicenow-prod.fluidtopics.net/KOH_UHsxcybcN_eAy1ks2g "If you have the admin role, you can configure the Now Assist for Customer Service Management (CSM) application so that your agents can use the generative AI skills in CSM Configurable Workspace and in Core UI.").