---
sourceDocument: Xanadu Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Configure the default estimated time to resolve a case regression definition

# Configure the default estimated time to resolve a case regression definition {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

The Estimated Time to Resolve a Case regression definition is available by default.
You can modify the default values of case fields, the case timeline, and the training
frequency.

## Before you begin

Role required: admin, ml_admin

## About this task

The
Estimated Time to Resolve a Case definition is available by default. You can train
this available definition to complete a solution and make predictions. You can
change some of the default settings such as the fields, a filter, and the training
frequency. For more information on creating and training a solution, see the
following.
[Create and train a regression
solution.](https://www.servicenow.com/docs/access?context=create-regression-solution&version=xanadu&pubname=xanadu-intelligent-experiences&ft:locale=en-US)

## Procedure

1. Navigate to AllPredictive IntelligenceRegressionSolution Definitions.
2. Click Estimated Time to Resolve a Case.  
   In the Regression Definition screen, the Table field is autopopulated with the Case Report \[sn_customerservice_case_report\] table. The Output Field field is autopopulated with the time taken to resolve a case in seconds.  
   Note:  
   If you have upgraded, you have to run a fix script in order to show the Time to Resolve Numeric Value column to display values for older cases. For more information, see [Configure settings for estimated time to resolve values](https://servicenow-prod.fluidtopics.net/osTX5b7280xolX5dSMf1Gw "After upgrading, configure some settings to view the Time to Resolve Numeric Value column in the case report for older cases and determine the information that is displayed.").
3. To edit, add, or delete case attributes, modify the default values in the Fields field.  
   The default case attributes are Short Description, Category, Assignment group, Assigned to, Priority, Product, Channel, Account, Service, Contact, Contract, and Description. These details are taken from the case record.
4. Edit the Filter field if you want to modify the number of past months of cases to examine.  
   The default value is 15 months.
5. Edit the Training Frequency field if you want to modify the frequency of training.  
   The default value is every 30 days.
6. Either update the changes you made or update and retrain the solution.
   * To update the changes you made, click Update.
   * To update and retrain the solution, click Update and Retrain.
   {#ettr_configure__choices_srm_bx5_n4b}

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