---
sourceDocument: Xanadu Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Customize the Customer and Consumer Service Portals

# Customize the Customer and Consumer Service Portals {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Customize the Customer and Consumer Service Portals to meet your needs.

## Before you begin

Role required: admin

## Procedure

Navigate to AllService PortalService Portal Configuration.  
Some of the components that you can customize include:

* Branding: [Configure the
  portal branding](https://www.servicenow.com/docs/access?context=c_BrandingEditor&version=xanadu&pubname=xanadu-platform-user-interface&ft:locale=en-US) to give your Customer Service Portal its own look and feel. Portals Next Experience Theme is available for Customer and Consumer Service portals.
* Menus: [Configure the
  portal header menu](https://www.servicenow.com/docs/access?context=configure-header-menu&version=xanadu&pubname=xanadu-platform-user-interface&ft:locale=en-US) to set up the main menu, one of the main navigation controls for your users.
* Homepage: [Assign a
  homepage to the portal](https://www.servicenow.com/docs/access?context=assign-portal-homepage&version=xanadu&pubname=xanadu-platform-user-interface&ft:locale=en-US).
* Widgets: Use [Service Portal
  widgets](https://www.servicenow.com/docs/access?context=service-portal-widgets&version=xanadu&pubname=xanadu-platform-user-interface&ft:locale=en-US) to define the content in your portal.
* Roles: [Configure page
  security by role](https://www.servicenow.com/docs/access?context=configure-page-security&version=xanadu&pubname=xanadu-platform-user-interface&ft:locale=en-US) to either set up pages to be public (no login required) or to filter them by user role.
{#customize-csp-csm-portals__ul_ymm_jby_cmb}

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