---
sourceDocument: Xanadu Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Get started with the Customer Service mobile application

# Get started with the Customer Service mobile application {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Use the ServiceNow Agent mobile app to access the Customer Service mobile
application. Then log in to an instance as an agent or manager and work on your customer
service cases.

## Before you begin

Role required: sn_customerservice_agent or
sn_customerservice_manager

## About this task

## Procedure

1. Depending on your device, go to the Apple App Store or the Google Play Store and download the ServiceNow Agent mobile app.
2. [Log in to an
   instance](https://www.servicenow.com/docs/access?context=login-end-user&version=xanadu&pubname=xanadu-mobile&ft:locale=en-US).
3. Tap Customer Service to open the application and display the applet launcher.
4. Manage your customer service cases based on your role.  
   For more information about the agent and manager tasks, see [Use mobile application to perform agent and manager tasks](https://servicenow-prod.fluidtopics.net/cBM871vf6vb4tUlTxsycqA "Customer service agents manage cases and real-time notifications help in taking immediate action. Customer service managers can approve escalations and perform tasks on major issues with a swipe.").
* **[Use mobile application to perform agent and manager tasks](https://servicenow-prod.fluidtopics.net/cBM871vf6vb4tUlTxsycqA)**   
  Customer service agents manage cases and real-time notifications help in taking immediate action. Customer service managers can approve escalations and perform tasks on major issues with a swipe.

**Related reference**   

* [Customer Service mobile application overview](https://servicenow-prod.fluidtopics.net/LTW201VLZ5H4at5pkBTgHQ "Customer service agents and managers can use the applet launcher and applets in the Customer Service mobile application to view notifications and manage customer service cases.")  
**Related topics**   

* [Agent mobile app](https://www.servicenow.com/docs/access?context=mobile-experience&version=xanadu&pubname=xanadu-mobile&ft:locale=en-US)