---
sourceDocument: Xanadu Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Activate the standard ticket page for upgrade customers

# Activate the standard ticket page for upgrade customers {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

If you have upgraded your instance, redirect the ticket page to the standard_ticket page in the Service Portal and view requests on the standard ticket page.

## Before you begin

Role required: admin or sp_admin

## About this task

For new customers, the standard ticket page is enabled by default. For upgrade customers, you must enable it.

## Procedure

1. Navigate to AllService PortalPage Route Maps.
2. Search for Customer Service Management ticket route maps.
3. Set the value to true in the Active column.
4. Click the name of the page route map.
5. Click here to edit the record.
6. Select the Active check-box.
7. Click Update.
**Related topics**   

* [Standard ticket page](https://www.servicenow.com/docs/access?context=standard-ticket-page&version=xanadu&pubname=xanadu-platform-user-interface&ft:locale=en-US)

*[\>]: and then