---
sourceDocument: Xanadu Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Approve registration requests with an invalid code

# Approve a registration request with an invalid registration code {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Approve a registration request from a user that was submitted from the Customer
Service Portal with an invalid registration code.

## Before you begin

Role required: sn_customerservice.customer_admin

## Procedure

1. Navigate to AllCustomer ServiceAdministrationPending Registration Requests.
2. Select a registration request with a state of Pending.
3. Select an Account for the requester.
4. Click Update.  
   The registration request is sent to the customer administrator of the assigned account.

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