---
sourceDocument: Xanadu Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Activate a decision tree

# Activate a decision tree {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Activate a completed decision tree so you can use it in playbooks created using Playbooks, in recommendations created using Recommended Actions for Service, or in Service Portal.

## Before you begin

Role required: admin, sn_gd_core.decision_tree_author

## About this task

When you activate a decision tree, Decision Tree Builder checks for errors such as missing information, invalid input mappings due to changes in prior node inputs, or missing guidance inputs. After all the errors are resolved, you can
activate the decision tree.

If you make changes to an activated decision tree, remember to activate the decision tree again to display the updated decision tree in a workspace.

## Procedure

1. Navigate to AllGuided DecisionsDecision Trees.
2. Select the decision tree that you want to activate.
3. Select Open in Builder.
4. In Decision Tree Builder, select Activate.  
   * If there are errors in your decision tree, error icons and alert messages are displayed. You must resolve the errors before you can activate the decision tree. For more information, see [Validation error notifications in Decision Tree Builder](https://servicenow-prod.fluidtopics.net/X2EBQ3py6r_v~qxwRxDQ3g "Notifications of errors that you may encounter while building and activating a decision tree in Decision Tree Builder enable you to easily recover from errors.").
   * If there are no errors, the confirmation dialog box to activate the decision tree displays.
   {#activate-guided-decision-tree__ul_jjy_g3b_bxb}
5. In the confirmation dialog box, select Activate now.  
   A success message with instructions on the next action to take is displayed.

## Result

* The decision tree status changes from Not active to Active.
* The Activate button is disabled.
{#activate-guided-decision-tree__ul_htx_l4k_zwb}

## What to do next

* Configure recommended actions to use the activated decision tree as a recommendation. The recommendations appear as cards in the contextual side panel of a workspace. For more information, see [Add Guided Decisions to Recommended Actions](https://servicenow-prod.fluidtopics.net/dHKwkYkEAuwapDUqpidHXQ "Add decision trees created using the Guided Decisions Experience application to Recommended Actions, so customer service agents can work through it to resolve cases more efficiently.").
* Configure Playbooks to use the activated decision tree as part of a playbook in a record tab. For more information, see [Add Guided Decisions to playbooks](https://servicenow-prod.fluidtopics.net/gXQFTSFDRvtWi_lnWKB1YQ "Add decision trees created using the Guided Decisions Experience application to a playbook, so customer service agents can work through it to resolve cases more efficiently.").
* Configure a Service Portal page to use the activated decision tree for providing troubleshooting process to internal users. For more information, see [Add Guided Decisions to Service Portal](https://servicenow-prod.fluidtopics.net/RLMAm3ZlXSsD5ZlF9J9mcQ "Create or edit a page to add decision trees to Service Portal so internal users can troubleshoot their issues.").
{#activate-guided-decision-tree__ul_rbp_4hg_rwb}

*[\>]: and then