---
sourceDocument: Xanadu Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Activate Case Action Status

# Activate Case Action Status {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Activate the Case Action Status plugin to use the case action status feature.

## Before you begin

Role required: admin

## About this task

Case action status provides a Customer Service-specific application of the Action
Status Automation feature, which tracks blocking tasks created for customer service
cases and updates the action status indicators.

## Procedure

1. Navigate to AllSystem DefinitionPlugins.
2. Search for the plugin com.snc.csm_action_status.
3. Click Activate.
{#activate-case-action-status__steps_vb4_sfz_pgb}

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