---
sourceDocument: Xanadu Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Configure Walk-up Experience notifications

# Configure Walk-up Experience notifications {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

As an administrator, you can create and use notifications to notify requesters about events that impact them while they are getting their issue addressed through walk-up experience. Requesters are notified of online
appointments they have taken or when their issue is assigned to a store representative by email.

## Before you begin

Role required: admin or sn_csm_walkup.walkup_admin

## About this task

Walk-up Experience includes several base-system notifications that you can use or
customize to notify walk-up visitors about specific information and
interactions.
{#csm-walkup-notifications__table_zlm_4zm_wlb__entry__2}

| Notification | Description |
|-|-|
| Walk-up Abandoned | Notifies when a walk-up interaction is closed. |
| Walk-up Threshold Notification | Notifies visitors when they are close to being next in line for support. |
| Walk-up Assigned | Notifies when an interaction is assigned to a technician. |
| Walk-up Closed | Notifies when an interaction is closed. |
[Table 1. Walk-up Experience notifications]

{#csm-walkup-notifications__table_zlm_4zm_wlb}

## Procedure

1. Navigate to AllCSM Walk-up ExperienceAdministrationNotifications.
2. Click an available walk-up notification to view basic properties, as well as information about when to send it, who will receive it, and what the notification will contain.
3. To modify a walk-up notification, edit any of the form fields.
4. To create a new walk-up email or push notification, click New.  
   For more information, refer to the following topics:
   * [Create an email notification](https://www.servicenow.com/docs/access?context=t_CreateANotification&version=xanadu&pubname=xanadu-platform-administration&ft:locale=en-US)
   * [Create a push message](https://www.servicenow.com/docs/access?context=t_CreateAPushMessage&version=xanadu&pubname=xanadu-platform-administration&ft:locale=en-US)

   {#csm-walkup-notifications__ul_mbl_4nn_bcc}For complete information regarding using the System Notification application, refer to [Notifications](https://www.servicenow.com/docs/access?context=notifications&version=xanadu&pubname=xanadu-platform-administration&ft:locale=en-US).

*[\>]: and then