---
sourceDocument: Xanadu Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Assign a case

# Assign a case {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Assign a case to yourself or another Outsourced Service Provider (OSP) agent within
the organization to start working on the case or to fulfill the case.

## Before you begin

Role required: sn_csm_ocs.ext_agent

## Procedure

1. Navigate to Outsourced Customer ServiceCasesAll.
2. Click and open a case from the available list.
3. Click Assign to me.  
   Note:  
   If the case is already assigned, the Assign to me button isn't available.
{#osp-assign-case__steps_mcj_ljc_jlb}

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