---
sourceDocument: Xanadu Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Customer Service properties

# Customer Service properties {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Use system properties to customize the Customer Service Management application.

These properties control settings for several different features, including email
communication, asset contact relationships, and the Consumer Service Portal.

To access these properties, navigate to Customer ServiceAdministrationProperties.

You can also access Customer Service Management properties in the System Property \[sys_properties\] table by entering sys_properties.list in the application navigator and pressing Enter. Then you can filter the list of properties
by application.
**Related reference**   

* [Properties installed with Customer Service Management](https://servicenow-prod.fluidtopics.net/lr5Frl~V3rUWarAELVGDzw "Properties are added with the activation of the Customer Service Management application.")
* [Components installed with additional plugins for Customer Service Management](https://servicenow-prod.fluidtopics.net/7aS0USObpoBP2GZ41SAudA "Several types of components are installed with the additional plugins for the Customer Service Management application.")

*[\>]: and then