---
sourceDocument: Xanadu Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Create an entity configuration

# Create an entity configuration {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Create an entity configuration to compose a workflow between two entities so that you can update their existing configurations and perform actions like suspend, resume, or disconnect a sold product.

## Before you begin

Role required: admin

## Procedure

1. Navigate to AllLead to CashEntity Configurations.
2. On the Lead to Cash Entities form, create an entity by selecting New.
3. On the form, in the Name field, enter the entity name and in the Config ID field, enter the entity ID.  
   For a description of the field values, see [Entity configuration and mapping](https://servicenow-prod.fluidtopics.net/iHbUneztwnlAlleFAAlOVg "Use the Entity Configuration tables and forms to configure and map an entity that defines a structure and transfers the data from the source entity to the target entity.").
4. Select Submit.  
   You've created an entity configuration. You must now create lead-to-cash entity definitions and attributes.
5. On the Lead to Cash Entity form, in the Lead To Cash Entity Definitions related list, create an entity definition by selecting New.
6. On the form, fill in the fields.  
   For a description of the field values, see [Entity configuration and mapping](https://servicenow-prod.fluidtopics.net/iHbUneztwnlAlleFAAlOVg "Use the Entity Configuration tables and forms to configure and map an entity that defines a structure and transfers the data from the source entity to the target entity.").
7. Select Submit.
8. On the Lead to Cash Entity form, in the Lead To Cash Entity Attributes related list, create an entity attribute by selecting New.
9. On the form, fill in the fields.  
   For a description of the field values, see [Entity configuration and mapping](https://servicenow-prod.fluidtopics.net/iHbUneztwnlAlleFAAlOVg "Use the Entity Configuration tables and forms to configure and map an entity that defines a structure and transfers the data from the source entity to the target entity.").
10. Select Submit.

## Result

You've created an entity configuration and defined its definition and attributes. You must now create a custom entity mapping. To learn how to create a mapping, see [Create an entity mapping](https://servicenow-prod.fluidtopics.net/RJu93a0EVDhDrWGkG2teMg "Create an entity mapping to compose a workflow between two entities so that you can update their existing configurations and perform a set of declarative actions like suspend, resume, or disconnect a sold product.").

*[\>]: and then