---
sourceDocument: Xanadu Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Modify or delete time worked entries for cases or activities

# Modify or delete time worked entries for cases or activities {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Agents can modify and delete existing time worked entries and create new entries
after a time sheet has been approved.

## Before you begin

Role required: sn_customerservice_agent

## About this task

An agent can modify or delete time worked entries for an approved time sheet. Any changes to these entries update existing time cards, creates new time cards if needed, and generates an updated time sheet.  
Note:  
Do not manually edit time cards. Edit the original time worked entries, which generate updated time cards and time sheets.

## Procedure

1. To modify or delete a time worked entry:
   * Navigate to the desired case or case task, click the Time Worked related list, and click the desired entry.
   * Navigate to Time SheetsMy Time Worked and click the desired entry.
   {#cust-service-agent-modify-time__choices_htt_nll_pbb}
2. To modify the entry, change the desired fields and click Update.
3. To delete the entry, click Delete.

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