---
sourceDocument: Xanadu Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Display the Time to resolve ribbon component

# Display
the Time to resolve ribbon component {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Activate the ETTR Experience Card so that you can display the
Time to resolve ribbon component in
your
CSM workspaces.

## Before you begin

Role required: admin

## About this task

The Time to resolve ribbon component is available by default and can be displayed in
both CSM Agent Workspace and CSM Configurable Workspace. You must activate the
component in CSM Agent Workspace before you activate it in CSM Configurable
Workspace.

## Procedure

1. Navigate to AllWorkspace ExperienceFormsWorkspace Ribbon Settings.
2. Click any record that has the table value Case \[sn_customerservice_case\].
3. Increase or decrease the values in the width column to make the total combined width of all the components to 12 or less.  
   Note:  
   If the total is already exceeding 12, decrease the values for the other components before modifying the value of ETTR Experience Card.
4. Click ETTR Experience Card.
5. Select Active.
6. In the Ribbon Component Attributesform section, modify components such as the Card title and Info message as required.  
   Note:  
   * You can see that the Solution name is pre-filled with the default name.
   * The same procedure applies to activate the ETTR Experience Card in the CSM Configurable Workspace. You must activate the ETTR Experience Card in the CSM Agent Workspace before activating it in the CSM Configurable Workspace. Navigate to User Experience FrameworkRibbon Configuration Settings and activate. The Ribbon Component Attributes section is not available for modifying.
   {#ettr-activate__ul_lpz_sld_lwb}

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