---
sourceDocument: Xanadu Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Change your password from the Consumer Service Portal

# Change your password from the Consumer Service Portal {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Change your password from the consumer portal.

## Before you begin

Role required: sn_customerservice.customer

## Procedure

1. Click your user name in the portal header to display the user profile information.
2. Click Change Password.
3. Fill in the fields on the Change Password form, as appropriate.  
   {#change-password-consumer-portal__table_czw_ftc_nr__entry__2}

   | Field | Description |
   |-|-|
   | Current Password | The current password. This field is automatically filled in. |
   | New Password | The new password. This password must: * Be a minimum of eight characters in length * Include at least one uppercase and one lowercase letter * Include at least one number {#change-password-consumer-portal__ul_jmf_jzb_dv} |
   | Confirm Password | Retype the new password. |
   [Table 1. Change Password form fields]

   {#change-password-consumer-portal__table_czw_ftc_nr}
4. Click Change.
{#change-password-consumer-portal__steps_jmq_gqx_whb}