---
sourceDocument: Xanadu Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Create a sub forum

# Create a sub forum {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Create a sub forum and map it to a parent forum to establish a forum
hierarchy.

## Before you begin

Role required: sn_communities.forum_admin

## About this task

There are two ways of creating a sub forum in Communities.

## Procedure

1. Navigate to AllCommunityAdministrationForums.
   * On the Forums list page, click New.
   * Locate the forum to create a sub forum in, click its name, and then click the Sub Forums related list.
   {#create-sub-forum__choices_clr_nnb_ffb}
2. Fill in the fields on the form as appropriate.  
   {#create-sub-forum__table_ysd_btl_xz__entry__2}

   | Field | Description |
   |-|-|
   | Name | Name of the sub forum. |
   | Description | A short description that defines the sub forum. |
   | Image | An image that provides a visual reference to describe the sub forum. |
   | Order | The order that sub forums are displayed in. By default, the display is alphabetical. Enter a numerical value to set the order that forums are displayed in. You can combine both options. |
   | Parent | The parent forum. This lists the forum as a sub forum of the parent forum. |
   | Enable Membership for this Forum | Check box to make the forum membership only, and enable registered forum users to request to join the forum. If you select this check box, the forum title is visible to all registered community users. Community users must request access to join the forum to see the content. Note: The Approval Workflow for Membership field appears when you select this check box. |
   | Approval Workflow for Membership | The workflow for approving new members of a forum. |
   | Knowledge Base used for harvesting | The knowledge base used for harvesting community discussions to knowledge articles. |
   [Table 1. Forum form]

   {#create-sub-forum__table_ysd_btl_xz}
{#create-sub-forum__steps_sw5_rz1_ffb}

## Result

The forum hierarchy of forums and sub forums is displayed on the community home page,
forum landing page, when creating questions, blogs, or events, and in the search
filters.

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