---
sourceDocument: Xanadu Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Include a combined CSM and ITSM add-in icon in Microsoft Outlook

# Include a combined CSM and ITSM add-in icon in Microsoft Outlook {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Enable users to access both CSM and ITSM through one combined add-in icon.

## Before you begin

Role required: sn_customerservice.contact_manager and
sn_customerservice.proxy_contact

## Procedure

1. Go to your ServiceNow instance.
2. Navigate to ServiceNow Add-Ins for OfficeOffice Add-in Manifests.
3. Download the manifest files for CSM and ITSM.

   | Option | Description |
   | ServiceNow for CSM | Manifest file for CSM. |
   | ServiceNow for ITSM | Manifest file for ITSM. |
   |-|-|

   {#recommend-add-in-config__choicetable_izg_lwb_lpb}
4. Click Download Manifest.
5. Install the ServiceNow Add-in for Microsoft Outlook add-in.  
   Follow the procedure in [Install the ServiceNow Add-in for Microsoft Outlook](https://servicenow-prod.fluidtopics.net/T7tTsn4pPUmyn52pxGO4ww "Installing the ServiceNow Add-in for Microsoft Outlook enables you to interact with the ServiceNow platform from within Microsoft Outlook.").  
   The ServiceNow for CSM/ITSM icon appears in the header and users can view both the CSM and ITSM tasks through it.

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