---
sourceDocument: Xanadu Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Components installed with Customer Service CTI Demo Data

# Components installed with Customer Service CTI Demo Data {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Several types of components are installed with Customer Service CTI Demo
Data.

## Business rules installed with Customer Service CTI Demo Data {#ariaid-title2}

Business rules are added with activation of Customer Service CTI Demo Data.
{#r_BRIWCustServCTIDemoData__table_jhr_czw_kt__entry__3}

| Business rule | Table | Description |
|-|-|-|
| Route available user for Case Task | User CTI Status \[user_cti_status\] | Used to dequeue a call whenever an agent becomes available. |
[ ]

{#r_BRIWCustServCTIDemoData__table_jhr_czw_kt}