---
sourceDocument: Xanadu Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Create an asset

# Create an asset {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Create a record for a specific instance of a product.

## Before you begin

Role required: sn_customerservice_manager or admin

Customer Service Management leverages the Asset Management application to create and
maintain assets. Ensure that the Asset Management plugin (com.snc.asset_management)
is activated.

## Procedure

1. Navigate to AllCustomer ServiceProductsAssets.
2. Click New.
3. Select the type of asset to create:
   * Hardware
   * Software License
   * Consumable
   * License
   * Facility
   {#c_CreateAnAsset__choices_asx_x3y_bs}
4. Fill in the fields for the selected asset type on the [Asset form](https://servicenow-prod.fluidtopics.net/oCypzSYSm~IuoKPPz2HuZg "The Asset Management application uses the Asset form to store asset information."), as appropriate.
5. Click Submit.

*[\>]: and then