---
sourceDocument: Xanadu Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Fix roles for external users with intentional internal role assignments

# Fix roles for external users with intentional internal role assignments {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Review and fix roles for external users that have intentional internal role
assignments.

## Before you begin

Role required: admin

## About this task

It is recommended that you do not assign internal roles to external users. Use this
procedure to review and fix the contacts and consumers that have the following role
assignments:

snc_internal role that is contained by another role.

## Procedure

1. Navigate to AllCustomer ServiceAdministrationGuided Setup and click Get Started.
2. In the Fix External User Role Assignment category, click Get Started and then click External users with intentional internal role assignments.
3. Run the scheduled job to tag users that have intentional user role assignments.  
   Users are tagged with the Ext-user-contained-role tag.
4. Review the list of tagged users.
5. Manually fix the role assignments for the desired users.

*[\>]: and then