---
sourceDocument: Xanadu Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Enable the case type single select property

# Enable the case type single select property {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Enable the case type single select property so that customer service agents can use the case type single select version of the case type selector and create cases of a specific type with one click.

## Before you begin

Role required: admin

## About this task

In CSM Configurable Workspace, there are three versions of the case type selector available to agents when creating cases of a specific type.

* With the multi-select version, the agent selects a case type and optionally selects a category and subtype to narrow the available choices before creating a case. This is the default functionality.
* With the single-select version, the agent selects a case type and creates a case. The system populates some of the fields on the Case form with values that have been predefined in the selection configuration.
* With the Product Service Select version, the agent selects a product and a service to create a case. For more information, see [Product Service select version of the case type selector](https://servicenow-prod.fluidtopics.net/N3yE52yiSI~vQyCx7qgPaw "With the Product Service select version of the case type selector, agents can create cases of the correct type based on the selected product or service.").

{#enable-case-type-single-select-prop__ul_rqk_qm3_f4b}To use the single-select version, enable the sn_csm_case_types.case_type_single_field_select property. You must also [create a configuration](https://servicenow-prod.fluidtopics.net/056FBSLIt6irKmx6TiUnvQ "Create a configuration for the single-select version of the case type selector and define the fields and values that the system uses to auto-populate the Case form.").

## Procedure

1. Navigate to sys_properties.list.
2. Click the sn_csm_case_types.case_type_single_field_select property in the Name field.
3. Set the Value to true.
4. Click Update.