---
sourceDocument: Xanadu Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Enable knowledge harvesting

# Enable knowledge harvesting {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Configure knowledge harvesting from a community to convert unstructured conversations to
structured knowledge articles and make the information more accessible.  
Community administrators perform the following tasks to configure knowledge harvesting.

* Enable the Knowledge Management Service Portal plugin (com.snc.knowledge_serviceportal).
* Add a knowledge base to a forum to store the knowledge article in a specific knowledge base.  
  Note:  
  You can only add one knowledge base to a forum. The same knowledge base can be used for multiple forums.
* Add a knowledge category to a forum topic to categorize the harvested content.
{#communities-km-integration-configure__ul_jkd_d14_4bb}