---
sourceDocument: Xanadu Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Create extension points for Work scheduler

# Create extension points for Work scheduler {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Create extension points to customize your implementation in Work scheduler. For example, if you want your team members to work on an on-site task, you can configure the location of your team members to the work items assigned to them so that they can get to the tasks
quickly.

## Before you begin

Role required: admin

You must set the application scope to Work scheduler (sn_wfo_work_sched).

## About this task

The WorkItemSkillsRecommendationManager extension point is available by default.

## Procedure

1. Navigate to AllSystem Extension PointsScripted Extension Points.
2. Open the sn_wfo_work_sched.WorkItemRecommendationManager extension point.
3. In the Related Links section, select Create Implementation.
4. Define the functions based on your needs to customize your implementation.

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