---
sourceDocument: Xanadu Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Configure Contributor Users

# Configure Contributor Users {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

The CSM Contributor User plugin enables you to engage middle office teams in
resolving customer issues and requests.

## Before you begin

Role required: admin

## About this task

With the provided roles, relationships, and user profile attributes, contributors can
report and collaborate on cases created for customers, service organizations, or
themselves.

The CSM Query Rules plugin is automatically activated by CSM Contributor User plugin
(com.snc.csm_contributor_user). For more information, see [CSM Query Rules](https://servicenow-prod.fluidtopics.net/Eag76jk44td8bkNE9bkLYg "Query rules are used to filter the records in CSM-related tables that are accessible by users with CSM roles. These filters, which are applied in query business rules and READ ACLs on CSM-related tables, are stored in a metadata table.").

## Procedure

1. Activate the CSM Contributor User plugin (com.snc.csm_contributor_user).
2. Assign the contributor user roles to middle office users.
3. Create relationships.
4. Ensure the sn_cs_queryrules.use_query_rules property is set to true.