---
sourceDocument: Xanadu Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Components installed with Customer Service Management

# Components installed with Customer Service Management {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Several types of components are installed with the Customer Service Management
application.
* **[Tables installed with Customer Service Management](https://servicenow-prod.fluidtopics.net/DeqRdIK138yX~wob_UH9jg)**   
  Tables are added to your instance with the activation of the Customer Service Management (CSM) application.
* **[Properties installed with Customer Service Management](https://servicenow-prod.fluidtopics.net/lr5Frl~V3rUWarAELVGDzw)**   
  Properties are added with the activation of the Customer Service Management application.
* **[Roles installed with Customer Service Management](https://servicenow-prod.fluidtopics.net/ub0h_RZPPHEQT0S3aJduxg)**   
  The Customer Service Management application uses roles to provide access to information, identify internal and external users, maintain data security, and establish different types of relationships between users.
* **[Script includes installed with Customer Service Management](https://servicenow-prod.fluidtopics.net/GHDaOx1SQCtEmAMa5YWeSg)**   
  Script includes are added with activation of Customer Service Management.
* **[Client scripts installed with Customer Service Management](https://servicenow-prod.fluidtopics.net/2aNgeM_2j_ksBv76AjIM8g)**   
  Client scripts are added with activation of Customer Service Management.
* **[Business rules installed with Customer Service Management](https://servicenow-prod.fluidtopics.net/9T9fUZyPwGKSnn09528AZw)**   
  Business rules are added with activation of Customer Service Management.