---
sourceDocument: Xanadu Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Gamification

# Gamification {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Encourage users to participate and contribute content in the community by providing
incentives in the form of points, achievement levels, and badges.  
Use the gamification framework to:

* Configure point values associated with specific user activities.
* Define achievement levels based on earned points.
* Create and assign badges to recognize users.
{#communities-gamification__ul_fld_kt1_jbb}  
Community administrators can:

* Create [rules](https://servicenow-prod.fluidtopics.net/be6zWalzUndgdrP0bPs3NA "Gamification rules allow you to configure points that users receive for activities on the community.") and configure [points](https://servicenow-prod.fluidtopics.net/Ht9X1q4VdE~roILyFpAkYQ "Users earn gamification points by performing activities in the community.") that users receive for activities on the community.
* Create [tracks](https://servicenow-prod.fluidtopics.net/2AYlYoi7kgPQu1RYSsfdvg "Tracks provide a way to logically separate points assigned in the communities into different areas.") to logically separate points assigned in the communities into different areas.
* Create [levels](https://servicenow-prod.fluidtopics.net/gtfW1oh_KDliXeik0b2XzA "Points accumulated by community users can help them achieve different reputation levels.") in the community where users can achieve expertise or a reputation and then configure level ranges within each level definition.
* Create [badges](https://servicenow-prod.fluidtopics.net/38UHUvbXwq0z8ol52vJX9A "Users can earn badges for achievements or areas of expertise within the community. Gamification moderators manually assign badges to users.") to award to users for different achievements.
{#communities-gamification__ul_omj_dmb_jbb}  
Community users can:

* Perform activities and accrue points.
* Achieve levels based on point totals.
* View leaderboards to find community experts on specific forums or topics.
* See their own standing within the community.
* See gamification achievements on their user profiles.
{#communities-gamification__ul_o2d_5db_jbb}
* **[Gamification components](https://servicenow-prod.fluidtopics.net/Jhc3_UnG6T__4HlzCNtA5g)**   
  The gamification feature includes several components, such as rules, levels, and tracks, that enable users to earn points and badges for community activities.
* **[Gamification user interface components](https://servicenow-prod.fluidtopics.net/l3ZUaK9MZwb6LGwEUIzhQQ)**   
  Gamification information appears on leaderboards, the user profile page, and content pages.
* **[Administer gamification](https://servicenow-prod.fluidtopics.net/nrjB0scIEeelZuILeUDAoA)**   
  Users with the gamification administrator role can create the rules and other entities that award points to users based on their participation within the community.
* **[Moderate gamification](https://servicenow-prod.fluidtopics.net/HyrGo1JeBE5DwoH9R0xcvw)**   
  Monitor points earned by users and award points and badges to users based on their participation within the community.