---
sourceDocument: Xanadu Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Create and manage sold products for a business location

# Create and manage sold products for a business location {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Staff members with the location agent role can manage sold products for their
business locations.

## Before you begin

Role required: sn_customerservice_manager, sn_customerservice.svc_location_agent, or
admin

## About this task

Staff members with the sn_customerservice_manager role can create sold products by
choosing the right product model, whereas the staff members with the
sn_customerservice.svc_location_agent role can only view the list of sold products
installed at any service organization.

## Procedure

1. Navigate to AllCustomer ServiceService OrganizationsInternal/External Business Locations.
2. Select either an internal or an external business location.
3. In the Sold Products related lists, click New.
4. On the form, fill in the fields.  
   {#create-sp-for-business-location__table_hc5_l4g_c5b__entry__2}

   | Field | Description |
   |-|-|
   | Name | Name of the sold product. |
   | Product | Product model sold to the customer. |
   | Parent Sold Product | Reference to another sold product if the sold product contains child components. |
   | Service Organization | Internal or external entity that is involved in providing service to the customer. Note: The sold products are closely tied to the service organization. As an example, if you select a service organization, all the parent sold products come from the same service organization. |
   [Table 1. Sold Product form]

   {#create-sp-for-business-location__table_hc5_l4g_c5b}
5. Click Submit.  
   A sold product record is created for the selected business location.
**Related tasks**   

* [Create a sold product](https://servicenow-prod.fluidtopics.net/yQExIjTZwbzIP3XTSjPSHA "Create a sold product to track the products or services that are sold to an account or consumer.")

*[\>]: and then