---
sourceDocument: Xanadu Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Platform Analytics Solutions for Communities

# Platform Analytics Solutions for Communities {#communities-content-pack__phContentPackAppName}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

This Platform Analytics Solution contains preconfigured dashboards. These dashboards contain actionable data visualizations that help you improve your business processes and practices.
Use the Performance Analytics widgets on the dashboard to visualize data over time, analyze your business processes, and identify areas of improvement. With solutions, you can get value from Performance Analytics for your application with minimal setup.  
Note:  
Solutions include some dashboards that are inactive by default. You can activate these dashboards to make them visible to end users according to your business needs.

For unlimited access to all features of this Platform Analytics Solution, purchase a Performance Analytics subscription. For more information, see [Activating your Performance Analytics subscription](https://www.servicenow.com/docs/access?context=c_PremiumPerformanceAnalytics&version=xanadu&pubname=xanadu-now-intelligence&ft:locale=en-US).

To
enable the solution for Communities, an admin navigates to System DefinitionsPlugins and activates the Performance Analytics - Content Pack - Communities plugin.
* **[View the Communities performance dashboard](https://servicenow-prod.fluidtopics.net/AlbSg0_bJ8DXPiRP0ZMZhw)**   
  The Communities dashboard displays up-to-date status on community usage, membership, content type and activity, and trends by forum and by topic.
* **[Communities dashboard](https://servicenow-prod.fluidtopics.net/XYEpatgcaaqeb0y25mjItQ)**   
  The Communities dashboard displays up-to-date status on community usage, membership, content type and activity, and trends by forum, topic, and admin.

**Related topics**   

* [Platform Analytics Solutions](https://www.servicenow.com/docs/access?context=content-packs-in-form-analytics&version=xanadu&pubname=xanadu-now-intelligence&ft:locale=en-US)
* [Activate your Performance Analytics subscription](https://www.servicenow.com/docs/access?context=c_PremiumPerformanceAnalytics&version=xanadu&pubname=xanadu-now-intelligence&ft:locale=en-US)

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