---
sourceDocument: Xanadu Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Case line task form

# Case line task form {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 26, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

The case line task form displays details about a case line task associated with a case line item on a case record.
{#case-line-task-form__table_vyg_gzg_lvb__entry__2}

| Field | Description |
|-|-|
| Number | The automatically generated record number. The prefix for numbers from the Case Line Task table is CSLTASK. |
| Parent case | The parent case of the case line item. |
| Account | The name of the company that the parent case is opened for. |
| Contact | The name of the customer contact for the parent case. |
| Case line | The number of the case line item that the task is created for. |
| State | The state of the case line task: * Open * Closed {#case-line-task-form__ul_glx_pkz_fdc} |
| Priority | The priority of the case line task: * 1 - Critical * 2 - High * 3 - Moderate * 4 - Low {#case-line-task-form__ul_zwh_skz_fdc} |
| Assignment group | The assigned customer service agent group. |
| Assigned to | The agent assigned to the case line task. |
| Subject | The subject of the case line task. |
| Description | A longer, more detailed description of the case line task. |
| Work notes list | A list of users who are interested in the case task. These users receive a notification when work notes are added to the case task. |
| Work notes | Information about the case task and the steps taken to resolve it. Work notes are posted to the activity stream and are visible only to internal users. |
| Additional comments | Customer-viewable comments and information about the case task. Additional comments are posted to the activity stream. |
[Table 1. Case line task form fields]

{#case-line-task-form__table_vyg_gzg_lvb}