---
sourceDocument: Xanadu Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Components installed with additional plugins for Customer Service Management

# Components installed with additional plugins for Customer Service Management {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 23, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Several types of components are installed with the additional plugins for the Customer Service Management
application.
{#inst-wi-cust-serv-addtl-plugins__table_mrp_y2l_mcc__entry__2}

|   |   |
|-|-|
| [Components installed with CTI Softphone](https://servicenow-prod.fluidtopics.net/fZy_iJMTXN0zvvbB_wJCRA#r_InstalledWithCCTISoftphone "Several types of components are installed with CTI Softphone.") | * Tables * Business rules * Script includes {#inst-wi-cust-serv-addtl-plugins__ul_lbw_2fl_mcc} |
| [Components installed with Customer Service CTI Demo Data](https://servicenow-prod.fluidtopics.net/_tRL_fOQ1Ty5KLohRYt~5w#r_InstalledWithCustServCTIDemoData "Several types of components are installed with Customer Service CTI Demo Data.") | Business rules |
| [Components installed with OpenFrame](https://servicenow-prod.fluidtopics.net/8SDZRGe5FsD6_GLI2smYqQ#r_InstalledWithOpenFrame "Several types of components are installed with OpenFrame.") | * Tables * Roles * Business rules * Script includes * UI macros {#inst-wi-cust-serv-addtl-plugins__ul_wtg_hfl_mcc} |
| [Components installed with Special Handling Notes](https://servicenow-prod.fluidtopics.net/SSi7Ji~66M0UyB34ChXSlg#r_InstalledWithSpecHandNotes "Several types of components are installed with Special Handling Notes.") | * Tables * Roles * Properties * Business rules * Client scripts * Script includes {#inst-wi-cust-serv-addtl-plugins__ul_qn5_3fl_mcc} |
| [Components installed with Targeted Communications](https://servicenow-prod.fluidtopics.net/MchDD5ptHUaCW~gbqkm5XA#r_TargetCommInstalledComponents "Several types of components are installed with the Targeted Communications application.") | * Tables * Roles * Properties {#inst-wi-cust-serv-addtl-plugins__ul_mjq_kfl_mcc} |
| [Components installed with Knowledge Product Entitlements](https://servicenow-prod.fluidtopics.net/_JDPNrtS~aiAFo8_Da39Kg#r_KnowProdEntitlementCompInstalled "Several types of components are installed with the Knowledge Product Entitlements application.") | * Business rules * Properties {#inst-wi-cust-serv-addtl-plugins__ul_o4r_nfl_mcc} |
| [Components installed with Self Service Password Reset](https://servicenow-prod.fluidtopics.net/vurf1yPGsX0~FEI244WMRw#r_InstalledWithSSPasswordReset "Several types of components are installed with Self Service Password Reset.") | Script includes |
[Table 1. Components installed with additional plugins for CSM]

{#inst-wi-cust-serv-addtl-plugins__table_mrp_y2l_mcc}