---
sourceDocument: Xanadu Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Create a social media log entry

# Create a social media log entry {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Users with the customer service manager role can create a social media log entry for
a case.

## Before you begin

Role required: sn_customerservice_manager or admin

## About this task

If necessary, a customer service manager or administrator can create an entry on the
Social Logs related list. The entries on this list are
typically populated by the social integration tool.

## Procedure

1. Navigate to the desired Case form.
2. From the Social Logs related list, click New.
3. Fill in the fields on the Social Log form, as appropriate.  
   {#create-social-log__table_fyv_dtr_bs__entry__2}

   | Field | Definition |
   |-|-|
   | Social Profile | The social profile for the customer contact or consumer. |
   | Agent | The agent participating in the conversation. |
   | Social URL | The URL for the social conversation. Clicking this URL opens the conversation in a new tab. |
   | Document | The related case number. |
   | Message | The details of the conversation. |
   [Table 1. Social Log form fields and definitions]

   {#create-social-log__table_fyv_dtr_bs}
4. Click Submit.