---
sourceDocument: Xanadu Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Configure user banning

# Configure user banning {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Set the number of offenses a user can make before they are banned from creating or
editing content.

## Before you begin

Role required: sn_communities.admin or sn_communities.moderation_admin

## Procedure

1. Navigate to AllCommunityModerationModeration Settings.
2. Click the User Banning related list.
3. On the form, fill in the fields.  
   {#configure-banning__table_nnl_dbs_zz__entry__2}

   | Field | Description |
   |-|-|
   | Enable Banning Users | Check box to enable the banning of users. |
   | Offense Threshold | Number of offenses a user can make before being automatically banned. |
   [Table 1. Moderation Settings form]

   {#configure-banning__table_nnl_dbs_zz}
4. Click Update.

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