---
sourceDocument: Xanadu Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Review and approve time sheets for customer service agents

# Review and approve time sheets for customer service agents {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Managers can review time cards and time sheets for agents in their assignment groups.

## Before you begin

Role required: sn_customerservice_manager

## About this task

When a time sheet is approved, the time cards are processed and used to create
expense lines that reference the defined labor rate cards.

## Procedure

1. Navigate to AllCustomer ServiceManagerTime Sheets - Pending Approval.
2. Select a time sheet.
3. If necessary, review the time cards associated with this time sheet in the Time Cards related list.
4. Click one of the available actions.  

   | Option | Description |
   | Approve | The state of the time sheet and the associated time cards changes to Processed and these records become read-only. |
   | Reject | The state of the time sheet and the associated time cards changes to Rejected. The customer service agent can modify the time sheet and submit again for approval. |
   |-|-|

   {#cust-service-manager-approve-time__choicetable_ffw_vvm_b1b}

*[\>]: and then