---
sourceDocument: Xanadu Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Remove a badge from a user

# Remove a badge from a user {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Remove a gamification badge from a community user if it is no longer relevant for
that user.

## Before you begin

Role required: sn_gamification.moderator, sn_gamification.admin

## Procedure

1. Navigate to AllCommunityGamification DataProfile Badges.
2. Select the Active field for the desired user and badge.
3. Change the Active field to false.
4. Click Update.  
   The badge is removed for that user and is no longer visible on the community portal.

*[\>]: and then