---
sourceDocument: Xanadu Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Delete a special handling note from a form

# Delete a special handling note from a form {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Delete a special handling note for a record from the Special Handling Notes list on
the form.

## Before you begin

Role required: sn_customerservice_manager or sn_shn.admin

## About this task

Users with the sn_customerservice_manager role can delete a special handling note if
they can delete a record for the underlying table.

## Procedure

1. Navigate to an entity form.
2. In the Special Handling Notes list, click the red X to the left of the desired note.  
   Initially, the note remains in the Special Handling Notes list and the text of the note is crossed out. The note is removed from the list after the form is saved.
3. Click Update.
**Related concepts**   

* [Special handling notes overview](https://servicenow-prod.fluidtopics.net/HdBf~40wgYdCGpwLiOq5SQ "The Special Handling Notes application enables you to create notes that bring important information about individual records, such as a case or account record, to the user's attention.")  
**Related tasks**   

* [Delete a special handling note](https://servicenow-prod.fluidtopics.net/TV4W3_jCCu~274PM_xHWJQ "Delete a special handling note for a record.")