---
sourceDocument: Xanadu Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Configure an email subject line prefix

# Configure an email subject line prefix {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Users with the system administrator role can configure a prefix to include in an
email subject line that creates a case.

## Before you begin

Role required: admin

## Procedure

1. Navigate to AllCustomer ServiceAdministrationProperties.
2. In the Email subject prefix format for new case field, enter the prefix.  
   The default prefix is Case:.
3. Click Save.

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