Service contract form

  • Release version: Xanadu
  • Updated August 1, 2024
  • 1 minute to read

    • The Customer Contracts and Entitlements application uses the Service contract form to create service contracts.

    Table 1. Service Contract form
    Field Description
    Name The name of the service contract.
    Number The internal unique identification number that is generated when the service contract is created. This number isn’t editable.
    Contract Reference The externally assigned identification number assigned to the service contract.
    Account The name of the account associated with the service contract.
    Note:
    • A service contract can be associated with either an account or a consumer.
    • An account can be created if no account is found by selecting New on the Account form. For more information on the fields in the Account form, see Account form.
    Consumer The name of the consumer associated with the contract.
    Note:
    If no consumer record is found, you can create a consumer and add it to the service contract. For more information, see Create a consumer record.
    State The current state of the service contract:
    • Draft
    • Active
    • Expired
    • Canceled
    • Suspended
    Start date The activation date of the service contract.
    End date The date when the service contract ends.
    Renewal root A service contract can be renewed multiple times. Renewal root refers the service contract reference of the first or base service contract.
    Renewed from A service contract can be renewed multiple times. Renewed from field refers to the previous service contract that was renewed.