---
sourceDocument: Xanadu Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Configure a form to show special handling notes

# Configure a form to show special handling notes {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Display special handling notes on a form, such as the Case form, in either a form
list or a pop-up window.

## Before you begin

Role required: sn_shn.admin

## Procedure

1. Navigate to a form such as the Case form.
2. Right-click the form header and select ConfigureForm Layout.
3. Select one of the following from the Available column and move it to the Selected column.
   * Special Handling Notes List
   * Special Handling Notes Pop Up
   {#t_ConfigFormToShowOnScreenAlerts__choices_myk_dxd_w5}
4. Click Save.
**Related concepts**   

* [Special handling notes overview](https://servicenow-prod.fluidtopics.net/HdBf~40wgYdCGpwLiOq5SQ "The Special Handling Notes application enables you to create notes that bring important information about individual records, such as a case or account record, to the user's attention.")

*[\>]: and then