---
sourceDocument: Xanadu Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Create a characteristic

# Create a characteristic {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Create a characteristic that can be associated with an entitlement or service contract line.

## Before you begin

Role required: sn_customerservice_manager

## About this task

A characteristic is used for defining the service coverage that is provided to customers. These characteristics might include the scope of the service, the time period, and any limitations or exclusions such as geographical
location and other attributes.

## Procedure

1. Navigate to AllProduct Catalog ManagementCharacteristicsCharacteristics.
2. Select New.
3. On the form, fill in the fields.  
   {#create-entitlement-template-characteristic__table_tsl_dxk_gyb__entry__2}

   | Field | Description |
   |-|-|
   | Name | The name of the characteristic for the entitlement. |
   | Input type | The type of input for the coverage value related to this characteristic. For example, Choice and CheckBox. |
   | Description | The short overview of the entitlement characteristic. |
   [Table 1. Characteristic form]

   {#create-entitlement-template-characteristic__table_tsl_dxk_gyb}
4. Select Submit.
{#create-entitlement-template-characteristic__steps_fd3_p4l_bzb}

*[\>]: and then