---
sourceDocument: Xanadu Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# System properties for configuring Walk-up Experience for guest users

# System properties for configuring Walk-up Experience for guest
users {#ariaid-title1}

* Release version: Xanadu
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

System properties enable you to configure the Walk-up Experience for guest users to access the Walk-up Check-in widget from the Service Portal home page and schedule appointments online.

## Properties to configure Walk-up Experience application {#csm-walkup-guest-configure__section_l4y_1rx_smb}

As an admin, in your instance, enter <kbd class="ph userinput">sys_properties.list</kbd> in the filter navigator and add the following properties. The default values are listed in the following table.{#csm-walkup-guest-configure__table_ojb_crx_smb__entry__3}

| Property | Default Value | Description |
|-|-|-|
| sn_guest_walkup_cs.guest_user_walkup_enabled (true/false) | true | Enables or disables Walk-up Experience for guest user. |
| sn_guest_walkup_cs.captcha.enabled (true/false) | true | Enables or disables the CAPTCHA validation from the welcome page. |
| sn_guest_walkup_cs.max_confirmation_validity_in_minutes (integer) | 15 mins | The time to confirm the appointment booking. |
| sn_guest_walkup_cs.max_otp_validity_in_minutes (integer) | 5 mins | The time that the one-time password the user receives to modify or cancel the appointment is valid. |
| sn_guest_walkup_cs.max_guest_appointments_per_location | 0 | The number of appointments the guest user can book per location. |
| sn_guest_walkup_cs.captcha.timeout | 10 mins | The time after which the CAPTCHA validation on the welcome page times out. |
[Table 1. Walk-up Experience properties]

{#csm-walkup-guest-configure__table_ojb_crx_smb}