---
sourceDocument: Xanadu Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Configure the standard ticket page for cases

# Configure the standard ticket page for cases {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

You can configure the standard ticket page for customer service cases from where
users can view the details of a case in the Service Portal.

## Before you begin

Role required: admin
or sp_admin

## Procedure

1. Navigate to AllStandard TicketStandard Ticket Configuration.
2. Click sn_customerservice_case, csm_order case, sn_customerservice_task, or customer_project_task which is available by default.  
   Note:  
   You can add your own case types and add new configurations for the required tables. For more information, see [Configure the
   standard ticket page](https://www.servicenow.com/docs/access?context=configure-st-page&version=xanadu&pubname=xanadu-platform-user-interface&ft:locale=en-US).
3. Click here to edit the record.
4. Edit the fields on the Ticket Configuration form as required.  
   For example, you can add tabs to the existing Activity and Attachments tabs in the Info fields field under the Info Region tab.
5. Click Update.
**Related topics**   

* [Configure the standard ticket page](https://www.servicenow.com/docs/access?context=configure-st-page&version=xanadu&pubname=xanadu-platform-user-interface&ft:locale=en-US)

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